Frequently Asked QuestionsQ. What are my pick-up and delivery options and associated fees? A. Pick up You are welcome to pick up your purchases from our showroom or warehouse, if stock items, at the time of purchase. If you wish to pick up your purchases at a later time, please call a day in advance so that we can have everything prepared for you when you arrive. Full service delivery and set up We will gladly deliver and fully set up your purchases in the local area for a nominal fee. We use our own trucks, and our own well-trained delivery staff. Rest assured they will treat your new furniture and your home with the utmost care and respect. Zone A: $85. Includes all of Cary, Raleigh, Durham, Chapel Hill, Fuquay-Varina, Holly Springs and Wake Forest. Zone B: $115. Includes Knightdale, Clayton, Wendell, Zebulon, Hillsborough, and Angier. Zone C: $150. Includes Franklinton, Smithfield, Benson, Lillington, Sanford and Louisburg. We also deliver throughout North Carolina, southern Virginia and northern South Carolina. Just give us a call if you’d like a quote.
Q. Does Nowell’s ship out of state? A. We will be happy to ship by a third party carrier if you are not in our trading area (up to about 150 miles of our showroom in Cary, NC), but we encourage you to shop locally. We’ve learned from experience that it is very hard to make intelligent furniture buying decisions from many hundreds of miles away. Likewise, proper delivery and installation requires a high level of expertise; we know that our well-trained delivery staff is up to the task. Shipping elsewhere, by a third party carrier, is considerably more risky. If you are not in our trading area, but see something on our web site that tickles your fancy, please call or e-mail. We will be happy to help you locate a reputable dealer in your area.
Q. What if my new furniture arrives damaged? A. Your furniture will be carefully prepared and inspected by our warehouse staff before delivery. However, it is your responsibility to inspect for defects, damages or missing items before signing the delivery receipt. In the unlikely event that there is a problem with your purchase, first, note the damage/defect on the delivery receipt. You then have two options: 1. Refuse delivery of the item. In consultation with you, we will then determine whether to repair or replace the item. You will not be required to pay the balance, if any is owed, for any item refused until we repair or replace it to your full satisfaction and re-deliver it to you. 2. If the item is usable and you would like to keep it while awaiting repair or replacement, you are certainly welcome to do so. However, please note that we require full payment for any items you receive. We can assure you that we will arrange for repair or replacement as quickly as possible.
Q. Can the delivery staff assist with removal of my old furniture? What can they do / not do? A. Our delivery staff will be happy to move any pieces being replaced out of the way so that your new pieces can be put in the correct location. UNLESS prior arrangements have been made, however, they cannot engage in extensive rearrangement or moving of your furniture. If the furniture being replaced is in good condition, it may be eligible for donation to Habitat for Humanity. With prior notice, we will be happy to pick up such items and deliver them to Habitat for Humanity’s reuse center in Raleigh. Please be sure to let us know in advance, so that we can make the necessary arrangements. Due to liability concerns, there are several things that our delivery staff cannot do: 1. Remove their shoes before entering your home. We will make every effort to avoid soiling rugs and carpets, but we require our delivery staff to wear shoes at all times as protective equipment. Our delivery staff keep “tyvek” shoe covers on hand for added protection should this be necessary due to inclement weather, etc. 2. If you've purchased a dresser and mirror, we will gladly mount the mirror on the dresser if you wish. However, we cannot hang artwork or mirrors on your wall, or lamps from your ceiling. 3. Disconnect, move and/or reconnect computers, audio/video equipment, etc.
Q. Can Nowell’s store my new furniture until I’m ready for delivery? A. If you are not ready for immediate delivery, we will be happy to hold your paid-in-full purchases for up to 30 days, free of any additional charge. Unfortunately, however, our warehouse space is limited. We reserve the right to charge a storage fee of 5% of the purchase price, for each month or partial month after the initial 30 days, should it become necessary for our rental of over-flow warehouse space to accommodate your purchases.
Q. What are my payment options? A. We accept Master Card, Visa, Discover, checks and cash in our store; Our delivery staff will be happy to accept payment for any COD amounts owed by check. We also offer 90-day same as cash financing or extended financing options - just ask your sales associate for details. Stock items require payment in full at the time of purchase; custom orders require a minimum of 50% deposit, with the balance due on or before delivery. Any outstanding COD amount must be settled before our delivery staff unloads your purchase and installs it in your home or office. Please be assured that this in no way infringes upon your rights to fully inspect your purchase once installed to confirm that everything is in top quality condition, as ordered. It is our desire that you be fully satisfied with your purchase, and we will do everything in our power to insure that you are.
Q. Does Nowell’s offer a warranty? A. Yes. In addition to any manufacturer’s warranties, we offer a 5-year limited warranty on all regular merchandise (that is, merchandise that it not marked with “as is, no return,” or “final sale,” or similar language). Under the terms of our warranty, any items found to be defective in materials or workmanship will be repaired, replaced or returned for a full refund, at our discretion, for 12 full months after purchase; in years 2-5, we will, at our discretion, repair or replace or accept return of the item with a prorated refund. In no instance does our obligation extend beyond the purchase price of the item in question.
Q. Under what conditions may I cancel or return a purchase? A. Regularly priced stock merchandise can be returned/or the sale cancelled, for a full refund, within 14 days of purchase, if the item in new condition. Delivery and set-up fees are non-refundable. We will gladly pick up and return any such items to our store, but an amount equal to the delivery and set up fee may be charged. Clearance items, or items marked with "as is, no return," or "final sale," or similar language, cannot be returned. Please inspect such items very carefully before purchase. Custom orders can be cancelled within three days of purchase with the deposit fully refundable; beyond three days, custom orders cannot be cancelled unless we are able to cancel the order with our supplier. Custom orders are non-returnable, and custom order deposits non-refundable. Please be sure to measure the doors, hallways, stairways and rooms through which your purchase will have to pass in order to place it in the intended location. We cannot be responsible for the inability to successfully deliver your purchase if due to such issues. |